00:17 – Justin kicks off this episode suggesting they all need professional help, welcomes Tim back from Harts Services, and commends him on his fantastic mustache. Scott and Jeff talk about their recent visit on Discord, going down GCP memory lane, Justin talks about his past needs for a plumber in his rental and current house, and Tim talks about Tacoma Public Service's excellent service.

10:51 – Tim talks about what got him into the plumbing profession, his love of Washington, and starting Harts from the ground up. He talks about the fulfillment in doing the job, Jeff poses the first coaster question, and Tim gives his insight on if people need an expansion tank on a tankless hot water heater in Tacoma. Justin talks about the Harts coverage area, Tim talks about the benefit of preventative management, and his theory of working from the outside in.

22:31 – Tim gives his perspective on flushable wipes, speaks to their impact on certain sewers, and the strangest things he's seen flushed down the system. Dereck talks about listening to the original GCP episode Hart Services was on that sparked him to contact them for plumbing issues, Tim talks about the benefits of offering finance options for customers, and speaks to his thoughts on the bidet.

35:02 – Tim talks about services they offer customers for prevention, Justin talks about re-piping his house, and Tim shares that they've just added an electrical division of the business. He talks about other areas they plan to expand to, Justin suggests they put together a band, and Tim talks about his band and what it's been up to.

Thanks, Tim, for checking back in with GCP on what Harts has been up to since the last conversation.

Special Guest: Harts Services.

Sponsored By:

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• Die Cut Stickers: Use the code GRITCITY15 at checkout and get 15% off your entire order! · Insanely custom stickers crafted to survive the PNW and beyond! Promo Code: GRITCITY15
• The Union Club: The Union Club is a coworking space contributing to Tacoma's growing artistic and entrepreneurial communities. It combines a maker studio, event hall, and office coworking space, in a 15,000 square foot historic building in downtown Tacoma, Washington.

Support The Grit City Podcast

Links:

• Licensed Plumbers in Tacoma and Seattle, WA | Harts Services | hartsservices.com
• Harts Academy Apprentice Program | Harts Services | hartsservices.com — Harts Services is opening our much-anticipated Academy and apprentice program in 2022, and we are looking for highly motivated individuals like you.
• Those Daaamn Animals | Tacoma WA | Facebook
• SHINDIG.STUDIO | Recording | Tacoma
• The Grit City Podcast: Plumbing Problems with Harts Services

02:04 – Brogan kicks off this episode sharing his plans to open GCBC, Justin introduces Tim, Richard and Dan from Hart Services, and shares his recent issue that required plumbing service at his house. He talks about the importance for people to understand the soil they are living on, the Hart teams gives props to the inspectors of Tacoma, and Justin gives props to Tacoma water in comparison to other places around the country.

16:14 – Brogan shares Edgewood winning an award for the best water in the country a few years ago, they discuss the Hart Plumbing business model, and the companies respect for their employees hours doing things like not requiring them to be on call, or work evenings, or the weekend. The team shares their belief in providing top of the line customer support, their knowledge on different types of water heaters, and how the laws are going to change and require people to install tank less hot water heaters in the future.

31:38 – Each of the guests explain what got them into plumbing, starting the business, and how they grew to now having 45 employees. They share the amount of hours the state requires before someone can be a plumber, how they try to keep a tight niche with only providing services to 30 miles away from their office, and the worst un-professional “self-fixes” they have seen over the years.

42:30 – The guests discuss the different pictures and videos their team share throughout the day, how the issues occur, and the preventative steps people can take to avoid smaller issues from becoming bigger problems. They share how people with basements need to make sure they have a backwater check valve, how people can go about finding if they have one and checking it, and how the sub pump works. The guys explain how the company helps out with Habitat for Humanity, they encourage listeners that are looking to volunteer to check out Habitat for Humanity, and their participation in Adopt a Highway.

Thanks to Tim, Richard and Dan for an informative and fun conversation!

Special Guest: Harts Services.

Sponsored By:

• The Union Club: The Union Club is a coworking space contributing to Tacoma's growing artistic and entrepreneurial communities. It combines a maker studio, event hall, and office coworking space, in a 15,000 square foot historic building in downtown Tacoma, Washington.

Support The Grit City Podcast

Links:

• Tacoma Plumbing Company | Sewer & Drain Services in Tacoma
• Harts Services on Facebook
• Harts Services - Yelp